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Focus on the ways in which this organization values continuous improvement and change. In preparation for the Discussion and Assignment, think about how to apply components of the continuous improvement efforts of this organization to other organizations.
Audretsch, D. B., Martínez-Fuentes, C., & Pardo-del-Val, M. (2011). Incremental innovation in services through continuous improvement. The Service Industries Journal, 31(12), 1921–1930.